Community laundry right now has a lot of inconvenience:
The control options we have on the machines don't meet people's expectation of handling their clothes appropriately;
People can’t check the availability of the machine until they are actually in laundry room;
There isn't enough flexibility in terms of payment.
Completed a photo analysis in three locations around Purdue University.
A survey was conducted to understand an in depth understanding of our users mental process.
The information gathered allowed us conclude to several design opportunities. It showcases the priorities of the consumer. The size of the circle dictates how much it means to the customer.
Plotting design attributes against cognitive inputs to generate design inspiration.
organize the ideas to start shaping the design.